SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Unicorn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
RECOMMEND!! THE FASTEST DELIVERY, THE QUALITY IS EXCELLENT!!! The store was polite and kind I recommend this product and seller to everyone! Best buy ever! Amen!!!
Arrivato un paio di giorni in anticipo, soddisfatta.
The duration of the shipping was okay and the bag looks like on the pictures. I'm satisfied
Thank you very much! The order ordered faster then I expected within 3 weeks.
As described and very roomy. Thank you
I was very happy with the quick handling of the order and the regular status follow-ups. Well done.
Super mooie tas!
excelente calidad e igual a la foto ❤️
Очень классный. Качество тоже, большой рюкзак, брала для бассейна и тренажорки, само то. В Гродно пришёл за 3 недели. Берите цена класс
there's really no padding, a small very thin square foam insert in the back that I barely found looking for padding. so take it for what its worth.
Muy satisfecho con el prodcuto!
Рюкзак хороший, но внутренний замок не дает возможности открыть рюкзак до конца. Это исправимо конечно. Получили очень быстро. Спасибо продавцу .
Отличный рюкзак! Очень вместительный! Быстрейшая доставка: 21.01 заказ, 01.02 получили. В МО. Спасибо продавцу!
До Санкт-Петербурга дошло за 11 дней. Продавец положил в пакет удлинитель для usb, приятно) Качество хорошее, запаха почти нет, внутри торчит пару ниток, но не критично. За свои деньги всё супер, советую.
Заказ пришел быстро, качество хорошее, рекомендую.
Good product. Fast shipping. thanks
Отличный сумка-Рюкзак. Советую и рюкзак, и продавца.
Doesn’t fit a 15.6” laptop, but I undid some stitching so it would
No la recomiendo para personas de baja estatura. Queda enorme. Pero es robusta y esta bien acabada.
Все прекрасно