SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Unicorn (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все здорово. Сумка пришла за 21 день в Украину, хорошо упакована. Пошита аккуратно.
На фото выглядит аккуратнее, чем в реальности.
Сумка красивая, но думала будет немного побольше. Немного были мятые ручки. В целом всё хорошо, рекомендую.
Сумочка была отправлена на третий день и прибыла в Гомель через 23 дня. Швы все ровные, нет нигде потёртостей и следов клея, сумочка маленькая, миленькая всё как я и хотела. Была хорошо упакована в 2 пакета + пупырка + внутри воздушная подушка. Но это не помогло доставить её не помятой. Когда выпрямлю будет супер. Спасибо продавцу. Рекомендую
sac parfait
nice bag
Уже была такая сумка бордового цвета. Два года отслужила на отлично. заказала теперь в сером цвете. очень довольна. советую .
неплохая сумочка вместительная
За 900 рублей сумка хорошая. Маленькая, но я не студент, поэтому у меня всё необходимое помещается. Симпатичная, не мятая. Я довольна)
Good quality for the price.
хоть в сумке и был надутый пакет,все равно с одного бока помялась. упаковано в пакет с пупырками. сумочка хорошая,небольшая.пришла недели за три до спб.
Такая же как на картинке, симпатичная сумочка
Article arrivé en environ 3 semaines. le sac est assez grand et léger (lorsqu'il est vide bien sur!). j'avais écrit un message au vendeur pour renforcer l'emballage pour que le sac ne s'abime pas durant le transport mais cela n'a pas été fait ( j'aurais aimé par exemple qu'il soit dans une boite carton). Heureusement il n'a pas subit de dommage.
Отличная сумочка, не большого размера, для всех моих мелочей как раз подходит, в магазине такая будет стоить под 2к, хочу купить в других расцветках, подруга теперь тоже такую хочет
Очень красивая и качественная сумка, не грамоская, но вместительная, ровные швы и качественный материал, хорошо запаковали. Я очень давольно, полностью оправдали ожидания! Рекомендую продавца! Спасибо!
Сумка пришла очень быстро в Беларусь за 20 дней. Очень хорошо упакована, внутри сумки подкладка целая, замок работает. Спасибо))))
супер
Piękna torebka. szybka wysyłka. Polecam